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Terms and Conditions of Listing

1. General Terms

1.1 Sitters4U is under no obligation to register or list a Service Provider.
1.2 Sitters4U reserves the right to remove a Service Provider from listing at any point in time.
1.3 Sitters4U does not guarantee placement.
1.4 Sitters4U has no direct employment relationship with the Service Provider.

In this document;

“The Agency” shall mean Sitters4U.

The “Client” shall mean a party making use of The Agencies services to market and source a child, student, home or other administrative care giver role in a private capacity on a long term basis or short term or adhoc basis, either online or in-person or any party to who we refer a Service Provider for placement or services.

“Service Provider” shall mean Vetted Service Providers, Listed Service Providers and Unvetted Service Providers except where specified in which case;

"Vetted Service Provider" or “Listed Service Provider” shall mean, any party, who has applied with the Agency, who has been document checked, has been thoroughly interviewed and personally telephonically reference checked by the Agency who meets or exceeds the Agencies requirements for Professional |Vetted listing as described at this link and has been approved by the Agency for listing.

"Unvetted Service Provider" shall mean, any party who has applied for an advertised role who has not been fully screened or vetted by the Agency or those who meet the Agency criteria for the Agencies requirements for Professional | Vetted  listing as described here but where a vehicle is required, do not have one.

“ID Check” shall mean a check through the Agencies vetting partner including;

  • Criminal Clearance Check
  • ID Check
  • Driver’s License Check (where applicable)
  • ITC Check
“Full Vetting” shall mean, an ID check as detailed above, live web based interview and updated call based reference checks

2. General Obligations of Service Providers

2.1 The Service Provider shall uphold the Mission and Vision of the Agency at all times.
2.2 The Service Provider shall provide accurate and complete information, to the best of the Service Providers knowledge, in any and all application forms and communication.
2.3 The Service Provider accepts that any information provided by the applicant may be investigated by the Agency and by any possible Clients.
2.4 The Service Provider shall, under no circumstances, be under the influence of drugs or alcohol while working for any Client of the Agency.
2.5 The Service Provider shall declare all income to the appropriate Authorities and is responsible for payment of any and all taxes due by the Service Provider to such authorities, which will be paid either directly to the Service Provider by the Clients the Service Provider is placed with for employment by the Agency or any amounts paid by a Client to the Agency to be paid to the Service Provider for any period of employment with a Client.

3. Confidentiality

3.1 The Service Provider undertakes to treat all information supplied by the Agency about or by a Client as strictly confidential and not to pass such information on to any third party, unless strictly required in order for the Service Provider to carry out the Service Providers obligations to the Client. Should the Service Provider pass on such information to any third party or break confidentiality, directly or indirectly, the Service Provider agrees that the Agency shall be entitled to collect a fine based fee from the Service Provider of R5 000 (Five Thousand) (ZAR) for each individual violation, together with any fees and legal costs incurred by the Agency when collecting this fine and may be removed and banned permanently from further applications.
3.2 Service Providers understand that should a Client that they have met or been introduced to through the Agency or who has been referred to other Clients through Clients they have met through the Agency contacts the Service Provider, the Service Provider must always first contact  the Agency to report this, explain to the Client to contact the Service Providers Agency in order to request their services and to report the booking request to the Agency.
3.3 Should a Service Provider introduced to the Client by the Agency enter into any other employment arrangement through a Client, directly or indirectly, such an arrangement or request must be reported by the Service Provider to The Agency. The Service Provider agrees that failure to do so will lead to immediate dismissal from listing. Furthermore the Service Provider agrees that the Agency shall be entitled to collect a fine based fee from the Service Provider of R5 000 (Five Thousand) (ZAR) for each violation, together with any fees and legal costs incurred by the Agency when collecting this fine and may be removed and banned permanently from further applications.

4. Information, Damages and Indemnity:

4.1 In selecting Service Providers, the Agency has relied on the information supplied by the Service Provider and the information obtained from references supplied by the Service Providers.
4.2 The Agency has relied on such information in good faith and has passed on such information to the Client in good faith.
4.3 The Agency shall bear no liability whatsoever for any loss or damage suffered by a Service Provider, directly or indirectly, arising from a Service Providers employment with a Client.
4.4 In the event that the Service Provider suffers any loss, injury or damage arising out of  his or her employment with a Client, the Service Provider hereby indemnifies the Agency in respect of any claims made against the Agency as a result of such loss, injury or damage by the Service Provider or by any other person.

5. First Aid Course

5.1 All Vetted Service Providers responsible for the care of a child should hold a current valid Level 1 or higher SAQA approved First Aid course certificate.
5.2 In order to be accepted as a Vetted or Listed Service Provider, the Service Provider must produce a valid current first aid certificate or sign up to complete a course through a registered course provider before being listed as a Vetted Service Provider.

6. Disclaimer

The Agency does not accept any responsibility and/or liability in terms of any information or misrepresentation concerning a Client, nor shall it be liable for any loss or damage incurred or suffered by a Service Provider, resulting from any act or omission of a Client or Service Provider, whether accidental, intentional or through negligence.

7. LocalCARE Placement

LocalCARE Placement offers clients the opportunity to:

;place advertisements for Long Term, Short Term and Long Term Babysitting or Ad hoc (when necessary or needed) needs via;

  • WhatsApp Broadcasting
  • Bi-weekly via our team newsletter or until registration expires or the role is placed
  • Posted to our websites job board /news section on our website
  • Posted to our blog
  • Posted to our Instagram page and reposted weekly to our stories
  • Marketed across a number of external job sites
; to apply for these roles all Service Providers are required to complete a short listing application form as linked here which allows the Agency to provide the following information to the Agencies Clients:
  • Age                     
  • Area of Residence
  • Gender        
  • Nationality                
  • Marital Status            
  • Languages
  • Religion
  • BBBEE Status            
  • Dependents     
  • Driver’s License (if applicable)        
  • Vehicle (if applicable)        
  • Experience Overview (Highlighting relevant Experience)             
  • Qualifications    
  • First Aid Status (if applicable)    
  • Available From
  • Live In | Out (if applicable)    
  • Salary Requirement
  • Smoking Status
  • Allergies
It is the responsibility of the Service Provider to complete or update this information on a per application basis.

From this information, the Agencies Clients will determine whether in the case of Vetted Service Providers;
  • to purchase access to their direct contact details and full profiling
  • to purchase an updated ID Check
  • to purchase a renewed Full Vetting
or; From this information, the Agencies Clients will determine whether in the case of Unvetted Service Providers to;
  • purchase access to their direct contact details and full CV as provided
  • purchase an ID Check
  • purchase a Full Vetting
  • Once purchased, and on receipt of the Service Providers contact and/or vetting information the Client will make contact with the Service Provider to arrange an interview online or in-person.
  • It is the Service Providers choice to apply for positions the Service Provider is notified of.
  • Service Providers agree to be interviewed by the Client if they have applied for a role and have been informed that the Client has made any of the aforementioned purchases or direct contact details, ID Check or Full Vetting.
  • If the Service Provider applies for a LocalCARE position, the Service Provider expresses interest in the Position via this application. The Service Providers reply is an agreement to avail themselves for an interview, should the Client request an interview which the Service Provider must attend and interview.
  • If the Service Provider withdraws application prior to the Client interviewing the Applicant after purchase of any of the above services the Service Provider agrees that the Agency shall be entitled to collect a fine based fee from the Service Provider, equivalent to the cost of the Clients purchased service as specified at this link, for each violation, together with any fees and legal costs incurred by the Agency when collecting this fine and may be removed and banned permanently from further applications.
  • The Service Provider agrees to only withdraw their application after interviewing online or in-person with the family or after being rejected for interview and this being confirmed to the Agency by the Client and by the Agency to the Service Provider.

7.1 LocalCARE Interviews

If the Service Provider accepts an interview with a family it is the Service Providers responsibility to check that he or she has received all the information required to know about the family and the position for which he or she is being interviewed in order to be present and on time for the interview.

7.2 LocalCARE Rates

7.2.1 LocalCARE rates are determined by the Client.
7.2.2 While the Agency makes recommendations based on a Clients requirements but the Client may make any offer they wish to make.
7.2.3 Applicants responding to a LocalCARE role advertised to them through the Agency are responsible to check on the clients offer before making an application for the marketed role.
7.2.4 Service Providers may negotiate with LocalCARE placement Clients within the advertised range directly.

7.3 LocalCARE Contracts

7.3.1 The Agency offers LocalCARE Clients the opportunity to purchase a personalised contract of employment.
7.3.2 A contract of employment is required in order to start any role and it is advisable that such a contract be in place prior to starting any role.
7.3.3 For LocalCARE placements, it is the service providers obligation to insure and request from the Client that such contract is received prior to starting any role.
7.3.4 If the Service Provider informs the Agency that no such contract exists or is offered by the Client, the Agency shall request that the Client purchase one from the Agency. The Agency contract will be in-line with the BCEA and EEA to insure that the offer made by the client is a legal contract and advise the client if any adjustments need to be made in order to bring it in line with South African employment law.

7.4 Payments for LocalCARE Placements

7.4.1 The Agency is never responsible for payments due to the Service Provider for LocalCARE Placements.
7.4.2 Service Providers are solely responsible for their interactions with any Client of the Agency
7.4.3 The employment relationship for LocalCARE Placements is between the Client and employed Service Provider directly.

8. Listed Vetted Service Provider Roles

8.1 SwiftCARE Placement

8.1.1 All roles in which the Agency manages the role for bookings ranging from 3 hours to 180 days service, including EventCARE and FilmCARE placements, for Service Providers are covered under section 8 as described in herein. These roles are available to Vetted Staff Only.
8.1.2 SwiftCARE is the Agencies bespoke premium placement service available only to international clients, holidaying families, or those requiring short term placements of FamilyCARE Services Providers who would prefer end to end professional recommendation based recruitment services, being presented with only fully vetted staff options and requiring 3 hours up to a maximum period of 90 days service with a maximum extension of a further 90 days service at which point a replacement must be found, or the role must be converted to a long term permanent placement.
8.1.3 Affording families swift turnaround for short term needs, we take families through every step of the sourcing and selection process.
8.1.4 Through SwiftCARE, clients receive recommendations of strictly pre-vetted professional Service Providers, meeting and exceeding our minimum requirements as listed here.
8.1.5 From our already established database of Pre Vetted and listed Service Providers, the Agency will provide only the top pre-screened applying Service Providers best meeting a families needs, making the selection process swift and as simple as possible.

8.2 Availability

8.2.1 SwiftCARE Roles will be marketed to our Vetted Service Providers at the Agency rate after the deduction of the recruitment fee due by the Vetted Service Provider which ranges between and 25% and 30% of the fee quoted to the Client which is in line with Recruitment law.
8.2.2 By applying for a marketed role, the Vetted Service Provider agrees to thoroughly review the job role to insure that they are happy with the offered rate, and is available for the times required by the role.
8.2.3 It is the Service Providers choice to apply for positions the Service Provider is notified of by the Agency.
8.2.4 If the Service Provider responds to a notification for a position, the Service Provider expresses interest in the Position. The Service Providers application for a role is an agreement to an interview with the client, and the Service Provider must attend the interview. Not doing so is grounds for removal from listing.
8.2.5 Please note that by communicating interest in a position that the Service Provider understands that they are requesting an interview or placement in the Position

8.3 Notifications

Vetted Services Providers will be notified of new positions via:

  • WhatsApp Broadcasting
  • Bi-weekly via our team newsletter or until registration expires or the role is placed
  • Posted to our websites job board /news section on our website
  • Posted to our blog
  • Posted to our Instagram page and reposted weekly to our stories
  • Marketed across a number of external job sites
8.3.1 It is the Service Providers sole responsibility to insure that the Agencies WhatsApp number is saved to their phone in order to receive WhatsApp broadcasts.
8.3.2 If the Service Provider is not interested in a position, the Service Provider agrees not to apply for the position.
8.3.3 The Service Provider will receive information with regards to the general area in which the position is based, the age and number of the children, time, rate and date range of the position, as well as a list of key duties, requirements to apply and an application code relevant only to that job.
8.3.4 The provided application code must be used in all communication regarding the role.
8.3.5 The Service Provider agrees not to respond to a position if they are unsure of  their availability or interest in the position.

8.4 Interviews

8.4.1 SwiftCARE roles may be placed by recommendation placement in which case the Service Provider will not be interviewed  by the family but accepted for the applied role and informed of the placement by the Agency.
8.4.2 SwiftCARE Clients may opt to Interview a Service Provider before accepting them for a role which will be arranged online, hosted by the Agency
8.4.3 It is the Service Providers responsibility to check that they have received all the information you are required to know about the family and the position they are being interviewed for in order to be present and on time for the interview.
8.4.4 If you do not receive this information at least 24 hours in advance, message via WhatsApp to +27 74 656 0469
8.4.5 Please read through our interview guidelines by clicking here so that you can be thoroughly prepared for your interviews with clients.

Interview Rules:
By accepting an interview, the Service Provider agrees to

  • be on a computer or laptop to facilitate a Zoom based interview with access to high speed ADSL or fibre connection.
  • You will be introduced to the Client by a representative of the Agency and left to chat to the family for around 20 - 40 minutes.
  • The interview will be recorded for our records and in order to provide advice on the Service Providers interview performance going forward.
  • The Service Provider agrees that under no circumstances will the Service Provider provide the Agencies Client with their contact details.
  • Under no circumstances may the Service Provider agree to a ’trial’ with the Agencies Client.
  • Under no circumstances may the Service Provider negotiate or initiate negotiations regarding rate with the Agencies Client. By applying for the role, the Service Provider has already agreed to the rate provided by the Agency and this is not negotiable.
  • If the Client asks for a trial or the Service Providers contact details; the Service Provider agrees to refer the Agencies Client to speak to the Agency.

8.5 Rates

8.5.1 Rates for SwiftCARE roles are not negotiable and are provided at the time of marketing of such a role and are quoted monthly or hourly.
8.5.2 Rates for SwiftCARE roles are paid at a 25% to 30% lower than the rate quoted and paid by the  Client as per the standard deductible recruitment fees which recruitment Agencies are allowed to charge its recruited Service Providers in South Africa.
8.5.3 By accepting the quoted Agency rate, the Service Provider agrees to this difference in fees.

8.6 Travelling

8.6.1 The Service provider is solely responsible to cover their petrol to and from work except where the Agency includes a petrol cover in the job description at the rate provided.
8.6.2 If the Service Provider uses the Service Providers own vehicle for errands beyond driving to and from work, made at the Client request, petrol is paid for at a rate of R 4.50 p/km over and above the rates paid to the Service Provider for services rendered paid on completion of the role, or monthly if the role extends beyond 30 days of service.
8.6.3 It is the Service Providers responsibility to track their kilometers for each trip made, to be added to the Service Providers Time Sheet.
8.6.4 It is the Service Providers responsibility to submit their time-sheet timeously on the last day of service, or on the last day of each month of service prior to leaving the job on the last day of work to insure that the Agency can provide the Client with the amount due prior to leaving on the last day. If the Service provider does not provide this timeously as described herein, the Service 8.6.5 Provider that the Agency is under no obligation to collect this fee on behalf of the Service Provider or for roles which extend beyond one month accepts that payment for such fees will be delayed until received by the Agency in order to pass such fees onto the Service provider when it is paid by the Client.

8.7 Service Delivery Expectation and Rules of Service

8.7.1 As all SwiftCARE services are short term in terms of South African employment laws, the Service Provider agrees to be responsible for the reporting of income and payment of all tax and/or other payments required by law to the relevant bodies to which they are due.
8.7.2 Once an offer of acceptance of the Service Providers application is received from the Client the Agency will relay this to the successful Service Provider.
8.7.3 Full details of the role including a time sheet and disciplinary guideline which is to be read in conjunction with these terms and conditions as contained herein.
8.7.4 The time sheet is to be completed on each occasion of attendance at the assigned role, together with any kilometres travelled as required in section 8.6 herein and signed by the client daily.
8.7.5 It is the Service Providers responsibility to ensure the Agency receives a copy of this time sheet on a weekly basis or on completion of the position, whichever comes first in order to bill the Client timeously. The Service Provider understands that late provision of time sheets may result in

8.8 Payments

8.8.1 For positions where the Service Provider is required to work for less than 30 days, payment will be processed to your provided account details on the Friday following the week of completion; weeks running Friday to Friday, in which the position was concluded if the Service Provider has submitted their timesheet as described in section 8.5 and 8.6 in herein and the Client has paid all outstanding fees timeously; or ;
8.8.2 In the case of roles which extend beyond 1 calendar month in duration, payment will be processed on the last working Friday following your first completed month of service if the Service Provider has submitted their timesheet as described in section 8.5 and 8.6 in herein and the Client has paid all outstanding fees timeously.
8.8.3 Should a Client that the Service Provider has met through the Agency attempt to or make contact through any means, with the Service Provider, if the placement has not yet been confirmed by the Agency, the Service Provider agrees to immediately let the Agency know  of this transgression. Should it be found that the Service Provider fail to inform the Agency, The Service Provider agree that the Agency shall be entitled to collect a fine based fee from the Service Provider of R15 000 (Fifteen Thousand) (ZAR) for each violation, together with any fees and legal costs incurred by the Agency when collecting this fine.
8.8.4 Should a Service Provider introduced to the Client by The Agency, enter into any other employment through the Client, other than that specified by the Client in this contract, directly or indirectly, notwithstanding that such other employment would exclude the Agency from receiving a registration, placement fee or role conversion fee as set out in accordance with these terms and conditions, The Agency shall be entitled to a collect a fine based placement fee from the Service Provider equivalent to the 30% of the wages received by the Service Provider for the period of employment and an additional fine based fee of R15 000 (Fifteen Thousand) (ZAR) for each violation.

9. Release and Indemnity Agreement:

9.1 This document contains the whole agreement between the parties.
9.2 No variation, amendment, deletion or addition to these terms and conditions shall be valid unless in writing and signed by the parties.
9.3 Neither party shall be bound by any express or implied term, representation, warrant, promise or the like not recorded in this contract.
9.4 No indulgence granted by the Agency to the Service Provider shall be deemed to be a waiver of any of rights ofthe Agency.

10. Agreement

In order to list with the Agency you declare that you, the Service Provider have read, accepted and agreed to all of the terms and conditions of listing as stated herein.

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