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Sitters / Au Pairs in Cape Town, Johannesburg and Pretoria - Sitters4U Babysitting, House sitting and Au Pair services. - Babysitting Service Terms & Conditions

Babysitting Service Terms & Conditions

1. Engagement of Services

You hereby request Babysitting services from Sitters4U to procure a Babysitter on the terms and conditions set out below for the time requested and from time to time for Private Babysitting Services only.

2. Service

  • No service will be rendered without proof of payment.
  • The Client declares that the Client is not an agency and is using this service in a personal capacity only.
  • The Client is solely responsible for the Clients own interactions with Candidates.
  • The Client shall be responsible for the provision and accuracy of any information necessary for Sitters4U to perform the Service of booking a candidate from time to time for babysitting assistance.
  • Should the Client request the services of a Candidate, the Client must inform the Agency.
  • The Client shall keep all Candidates’ details strictly confidential.
  • Sitters4U shall keep the Clients details strictly confidential except where details are required to be passed to Candidates for the purpose of carrying out the requested service.
  • The Agency reserves the right to vary these Terms & Conditions at any time. Please visit www.sitters4u.co.za to ascertain our latest Terms & Conditions.
  • The Agency reserves the right to make changes to the Service as deemed necessary or desirable.

3. Payments:

3.1 Club Client Payments

  • Sitters4U must be paid a service initiation fee of R 550(ZAR) before first use of service; together with the price of the particular bundle chosen by the Client.
  • The initiation fee is not refundable.
  • This amount is due within 3 days of submission of the sign up form.
  • The Client will not have use of this service if the membership or joining fee is not paid or kept up to date.
  • Payments must be made promptly.
  • The Candidates must be paid in cash on the day that the service takes place at the rates provided at the time of booking.

3.2 Once off Booking Payments

  • Sitters4U must be paid a service fee within 1 working day of service request.
  • Unpaid invoices may be changed depending on the time left at the point of payment to the booking date and time (See section 4.2 regarding pricing for once off bookings).
  • The Client will not have use of this service if the booking fee is not paid timeously.
  • The Candidates must be paid in cash on the day that the service takes place at the rates provided at the time of booking.

4. Fees

4.1 Club Babysitting Service fees:

Initiation Fee: R 550(ZAR)

3 bookings bundle valid for 1 month:  R 540(ZAR)
5 bookings bundle valid for 3 months: R 700(ZAR)
10 booking bundle valid for 6 months: R 1100(ZAR)

Top up bundles: Should you run out of bookings or your contract expires, simply ‘top up’ with a 5 or 10 booking bundle.

4.2 Once off Babysitting Service fees:

  • 3 or more working days notice: R 429 per use of service per candidate booked is paid to use and make a booking.
  • 1-2 working days notice: R 549 per use of service per candidate booked is paid to use and make a booking.
  • Less than 24 hours notice: R 650 per use of service per candidate booked is paid to use and make a booking.

5.Cancellation Policy

  • Club clients: Cancelling a booking will result in a deduction of the booking from your remaining available bookings on your bundle.
  • Should a Candidate not arrive for a booking no deduction will take place.
  • Once off clients: Cancelling a booking will result in a forfeiture of service fees as the agency will process the booking on receipt of proof of payment.

6.Refund Policy

  • The Client understands that the club registration fee is never refundable.
  • Should the Client wish to cancel their bundle after signing up, paying the bundle fees due, and before using the service for the first time, a maximum of 50% refund may be provided at the sole discretion of Sitters4U.
  • Should the Client wish to cancel their bundle after signing up, paying the bundle fees due, and after using the service, no refund will be provided.
  • Should a Client wish to cancel a once off booking after service fees have been paid no refund will be provided as jobs are authorised on receipt of proof of payment and service will have already taken place.

7.Confidentiality:

  • The Client undertakes to treat all information supplied by Sitters4U about a Candidate as confidential and not to pass such information on to any third party, unless strictly required in order for the Candidate to carry out her obligations to the Client.
  • The Client understands that in order to make a booking, or request of service the Client must always first contact Sitters4U before speaking to any Candidate that the Client has met at any point in time through Sitters4U in order to request their services.
  • Should a Candidate introduced to the Client by Sitters4U enter into any other employment arrangement through the Client, directly or indirectly, notwithstanding that such other employment arrangement would exclude Sitters4U from receiving a placement fee or receiving a service fee, Sitters4U shall nevertheless be entitled to a placement fee from the Client in accordance with the terms and conditions set out in the applicable services terms and conditions of the procured service.

8.Payment:

  • Delinquent bills will be assessed a R300 (ZAR) if payment is not received within 10 days of the date on the invoice that the Client will be emailed or given by the selected sitter.
  • If an amount remains delinquent 30 days after its due date, an additional 10% penalty will be charged monthly.
  • Should this fee not be paid in full before placement or as agreed in writing and the account is handed over for collection, the Client will, in addition to the placement fee and any fees due to the Candidate, will also be responsible for all legal costs incurred.
  • If at any time after an initial meeting between a Client and Candidate referred by Sitters4U becomes either directly or indirectly employed by the Client, and the Client does not notify Sitters4U or does not pay the appropriate placement fee the Client agrees to pay Sitters4U, in addition to a once off payment equivalent to 100% of the Candidates monthly income, an additional fee of R 10 000 will be added and the Client agrees to be responsible for any legal costs incurred by Sitters4U in collecting such fees.
  • The Client understands that by agreeing to these terms and conditions the Client may not employ any friends or relatives of the Candidates sent to them by Sitters4U.
  • Clients that employ the above mentioned people agree to pay, in addition to a once off payment equivalent to 100% of the Candidates monthly income, an additional fee of R 10 000 will be added and the Client agrees to be responsible for any legal costs incurred by Sitters4U in collecting such fees.
  • Clients wishing to employ such above mentioned persons understands that they can recommend such people to Sitters4U to be screened properly to ensure their qualifications.

9.Information, Damages and Indemnity:

  • In selecting the Candidate, Sitters4U has relied on the information supplied by the Candidate, and the information obtained from references supplied by the Candidate.
  • Sitters4U has relied on such information in good faith and has passed on such information to the Client in good faith. Sitters4U shall bear no liability whatsoever for any loss or damage suffered by the Client, directly or indirectly, arising from the Candidates employment with the Client.
  • In the event that the Candidate suffers any loss, injury or damage arising out of her employment with the Client, the Client hereby indemnifies Sitters4U in respect of any claims made against Sitters4U as a result of such loss, injury or damage by the Candidate or by any other person.

10.Suitability of Babysitter:

Sitters4U shall use its best endeavors to insure that the Candidates presented to the Client are suitable for the Client's needs, but expressly gives no warranty whatsoever that the Candidate will be suitable.

11.Release and Indemnity Agreement:

This document contains the whole agreement between the parties. No variation, amendment, deletion or addition to these terms and conditions shall be valid unless in writing and signed by the parties. Neither party shall be bound by any express or implied term, representation, warrant, promise or the like not recorded in this contract. No indulgence granted by Sitters4U to the Client shall be deemed to be a waiver of any of rights of Sitters4U.

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